The gang was targeting people in the United States by pretending to be Amazon customer service representatives. They used advanced methods to steal identities, manipulate victims, and commit digital fraud.
During the raids, police seized computers, high-end internet equipment, cars, Rs 3 lakh in cash, and even household items used to turn the buildings into fake call centres and training hubs.
Several new recruits were also found at the locations, being trained to speak like American support staff and follow scam scripts.
Police found that the gang had a well-organized setup. First, callers made fake internet calls pretending to be from Amazon. After they gained the victim’s trust, they passed the call to “bankers” who posed as officials from U.S. banks or the Federal Trade Commission. These fake bankers tricked victims into giving out personal and financial details.
The final step was handled by a team called “closures,” who convinced victims to buy gift cards and share the codes. The gang then used cryptocurrency and dark web tools to move the money around.
The operation was led by managers and HR teams who hired people mainly from Assam, Nagaland, Meghalaya, and Gujarat. They offered salaries based on roles—Rs 20,000 for callers, Rs 35,000–40,000 for bankers, Rs 50,000 for closures, and up to Rs 75,000 for managers.
Police said that each closure agent scammed several victims a day, resulting in monthly fraud worth crores of rupees.
Two key suspects—Punit Goswami from Maharashtra and Avihant Daga from Rajasthan—have been arrested. Police believe they played a central role in managing the operation. Investigations are ongoing to track down the top masterminds and explore possible international links.
Officials stressed that this type of cybercrime not only caused huge financial losses for victims but also damaged India's global image. The use of fake identities, spoofed calls, and global money laundering techniques shows just how advanced the gang was.
A case has been registered at Achyutapuram Police Station under multiple sections of the Bharatiya Nyaya Sanhita (BNS), the IT Act, and the Indian Penal Code. Charges include cheating through electronic means, identity theft, criminal conspiracy, and impersonation.
The Anakapalli Police are now working with cyber experts and other agencies to trace the full extent of the fraud and ensure all those involved are brought to justice.
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